Last week my colleague sent me a link to an article with the email subject line, “looking for some entertainment?” And, boy oh boy, was it something to read.

It was the saga of PR gone bad by Ocean Marketing. Or, is it …

On the surface this train wreck of a story looks like a PR nightmare, but upon closer examination, it turns out that it’s a customer service disaster that happened to have been handled by a marketing firm.

It’s one of those stories that you know if going to be bad from the start, but there is no way imaginable that you can foresee a PR/marketing guy tell a customer that he is wrong and then move on to name drop to the editor of his primary target publication and tell him that his publication sucks – all before he even realizes who he is talking to.

The first thing you learn in any PR or marketing class is to know your audience. Clearly, this gentleman (and that’s being nice) forgot that first rule. My advice, read through the news about Ocean Marketing and then watch this spoof on the whole thing.

Happy laughing! What do you think of the situation?